The Maids in Greater Tucson, Arizona

We are glad to provide a reminder call the day prior to your scheduled cleaning to give you the estimated time of arrival. this time could vary, most likely within the hour that we give you. If the time should vary on the day of the cleaning, we will call you to alert you of any delays. This reminder call is a courtesy call. It is not a call that is to be used to cancel or change your cleaning.

When we schedule your cleanings, we guarantee that we will be at your home that day(s). If you need (1) to change the date, (2) to skip your scheduled cleaning or (3) to request a special arrival time, please call the office at least 48 hours (2 full business days) prior to the cleaning. This gives us time to reschedule you and fill your reserved time with another cleaning.
For changes with less than 48-hour notice we charge $75.00 to cover the labor cost of our employees. Emergencies do occur. We will do our best to provide you with a clean home at your convenience or to schedule another cleaning in your reserved time.

We value your privacy. If a door is closed in your home, it gives the signal to the team that the space contained within is not to be cleaned, and the team will not enter without your express permission. If you normally close doors out of habit or to keep pets contained, please let us know so we can note on your
instructions that these spaces need to be cleaned.

You can pay for cleaning with check, cash, or major credit cards. Please leave check or cash for the supervisor. To use cards, please call us at the office - 795-7977. For initial/one-time cleans, if payment is not made at the end of the cleaning, we will process the credit/debit card you gave at time of booking. For recurring service, if you have not made arrangements for payment while the team is there and you need to leave the home before they are finished, please arrange payment with the supervisor or office. If they finish, they may wait for your return and you would be liable for this time.

Most customers provide us with a key to their home - which we keep secure. If you would like to arrange this, please contact the office. Otherwise, if we arrive and are unable to access your home for cleaning (key is missing, the key that was left doesn't work, the alarm is still on...) we charge $75.00 to cover the labor cost of our employees. Our goal is to guarantee your cleaning at your scheduled time, and we will work with you regarding secured access to your home.

If you need to schedule a Special Project (such as cleaning inside of a refrigerator), please call the office. We can allocate the time for the team and give you an estimate for the work.Certain projects are beyond our capabilities due to safety and liability. Some of these things include vertical blinds, high shelving/ledges, ceiling fans higher than 12 feet, and moving heavy furniture.

• Vertical blinds tend to be extremely fragile and parts are really expensive; therefore, the most we will clean with vertical blinds is the valance going across the top.
• Due to safety concerns and insurance restrictions, our teams are not allowed to climb higher than their buckets or their two-step ladder will reach. For this reason, they do not wipe the high
  shelving/ledges, the space above kitchen cabinets, or ceiling fans.
• Our vacuum extensions get us up to about 12 feet, and the high ledges will be vacuumed, but only the first couple of inches will be accessible. Same thing applies to ceiling fans. The teams are trained to use the vacuum and its attachments to clean ceiling fans and vents.
• Moving furniture presents a couple of liability issues. There is potential for damage to the item, the flooring, and to the team member themselves. For that reason, the teams are not allowed to move heavy furniture. Some items, like chairs (i.e.: dining chairs), are easily moved with one hand. This is acceptable and expected of all of our team members.
• As long as the furniture has a few inches of gap under it, the vacuum is built in such a way that allows the vacuumer to maneuver the tool almost flat to the ground and move it
  under beds, tables, chairs, etc.
• We do NOT wash walls. Baseboards, window sills, door frames/ledges, switch plates and outlets
  are all a normal part of the routine. We want to clean the areas that people touch most often. This doesn’t include the walls, though. Washing walls is very costly and time consuming. There is a liability risk when washing walls due to paint removal.

Monday through Friday we answer the telephone 7:30 AM to 5:30 PM. If all lines are busy, please leave a message. We will arrive after 8:45 AM. We try to finish our day by 5:00 PM. Beyond this, your cleaning times on your regular day may vary. So, if you need to know our scheduled arrival time, please call us after 8:30 AM on the day of your cleaning.

If we did not clean something to your satisfaction, please call us within 24 hours of your cleaning. We will be glad to return as soon as possible to re-clean that area free of charge. Our guarantee is part of our commitment to customers. We welcome feedback to increase customer satisfaction.