FREQUENT ASKED QUESTIONS

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Frequent questions

It is easier than you think

Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our cleaning service office.

We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids' team leader's job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.

We train all of our team members before they are permitted to enter a home. Training is ongoing as new products and methods emerge on the market. Each team includes a team leader who ensures that tasks are completed, and managers visit periodically to ensure we’re meeting our commitments.

To achieve the cleanest, healthiest environment for your home, The Maids utilizes our 22-Step Healthy Touch® Deep Cleaning System. This includes using HEPA-equipped vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.

We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

There is no need to tip team members, they are paid employees of The Maids.

Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.

Yes. We comply with the Immigration Reform and Control Act (IRCA) and verify that employees are authorized to work in the U.S. All of our employees must fill out an I-9, the employment eligibility verification form, and provide necessary eligibility documents, before starting work.

Yes. We have the best-available insurance, including liability, crime, and employee accident coverage that includes your home, our team members, and The Maids. We can even send you a certificate validating our insurance.

Please contact the office as soon as you know that you need to cancel or reschedule. We'll work with you to reschedule your appointment.

If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.

None. The Maids will arrive at your home in one of our yellow company cars, and with our own cleaning products and equipment.

No. We handle all worker’s compensation and insurance.

Call us within 24 hours and we will re-clean the area, free of charge.

The cleaning service from The Maids is here to help. To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. Leave fresh linens out so we can change the bedding and towels. And put away any important documents and valuables.  No worries though, we’re ready to tackle the worst possible messes, and will neatly pile and arrange any items left on floors or furniture.

It's your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

If you provide us a key, it is secured in a locked key storage device to which only The Maids managers have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.

Fees are based on the condition and size of the home. It is best to contact the local The Maids office serving your area for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Enter your zip or postal code on our homepage to find your local provider. Offices provide free, no obligation estimates for cleaning service right over the phone!

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