OUR COMPANY

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Learn about The Maids, a leading residential cleaning company

The Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 140 franchisees serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces.

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Our History

In 1979, Daniel J. Bishop, a self-made entrepreneurial success before the age of 21 with his janitorial company, Bishop Building Services, founded The Maids in his hometown of Omaha, Nebraska. The Maids focused on bringing residential deep cleaning to everyone. With four-person cleaning teams and a recognizable yellow company car, Bishop’s business quickly went national as he began franchising his residential cleaning company one year later. Today, The Maids offers deep cleaning services to over 90 major U.S. and Canadian cities.

                    

Efficient Approach Through Team Cleaning
Before starting The Maids, Bishop researched the cleaning process. Through time and motion studies, his research determined that the most efficient way to clean a home is through team cleaning. Bishop trained each member of his home cleaning company to clean with a system based on four primary functions:

  • Dusting
  • Bathroom cleaning
  • Kitchen cleaning
  • Vacuuming

Through this regimented home cleaning system, The Maids home cleaning teams were able to clean quickly and efficiently.

In 1995, The Maids became the first home cleaning business to clean for health. This was accomplished by using environmentally preferable cleaning products and a state-of-the-art back pack vacuum. The vacuum was developed especially for The Maids. This resulted in the development of our unique 22-Step Healthy Touch® Deep Cleaning System, which set new standards for quality deep cleaning and revolutionized the industry.

With over a quarter of a century of experience, The Maids continues to research the best ways to serve its customers. We continue to stay at the forefront of the home services industry and remain a model organization in the franchising world.

Executive Leadership

Since our founding in 1979 by Daniel J. Bishop, The Maids has grown to be one of the largest domestic cleaning companies throughout the U.S. and Canada. We are dedicated to providing you and your family with state-of-the-art home cleaning service options and continue to lead by example, leaving other cleaning companies scrambling to offer similar services.

Daniel J. Bishop
Founder and Chairman of the Board
Colin M. Bishop
President and CEO
Daniel F. Kirwan
Chief Operating Officer
Paul Andersen
Chief Financial Officer
Troy Florance
Vice President of Operations
Ronn Cordova
Vice President of Franchise Development
Amy Benedict
Vice President of Customer Experience and Marketing
Ken Doty
Vice President Business Intelligence
Ashley Williams
General Counsel

Our Philosophy

As a customer taking advantage of the leading cleaning services offered by The Maids, we want you to have the best possible customer experience every visit. We know our customers choose us to provide reliable house cleaning services, and we accomplish our goal in three ways. Contact us today for more information about our premium cleaning services.

The Three Ways We Provide Optimal, Reliable Home Cleaning

  1. First, we make sure The Maids management and team members are focused on meeting or exceeding our customers’ expectations and providing thorough, efficient, reliable house cleaning at every visit.

  2. We make sure all staff are trained to treat our customers (and fellow employees) the way we would like to be treated. This includes always having empathy for our clients; understanding their needs and feelings; offering them reliable house cleaning; being efficient, friendly and courteous; treating every customer fairly and with respect; and being open and honest in all of our communications. We respond to customers’ needs, requests, concerns and complaints regarding our premium cleaning service in a timely, polite, caring, friendly and professional manner.

  3. We provide the most thorough cleaning of your home compared to any company in the industry. When our teams leave customers' homes, customers have the peace of mind of knowing that they and their home has received the healthiest, most thorough clean possible, from a team of people who care about the quality of their work. The house will smell clean, look clean and feel clean. Everywhere customers look, they see the evidence of our premium cleaning service and know that they have just received the finest, most professional and reliable house cleaning in the entire industry.
    We are committed to ensuring that customers choosing our premium home cleaning services trust us, are loyal to us, and are so pleased with our services that 96% of our customers feel confident saying, "I am proud to recommend The Maids to my friends and relatives."
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