The Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 140 franchisees serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces.
In 1979, Daniel J. Bishop, a self-made entrepreneurial success before the age of 21 with his janitorial company, Bishop Building Services, founded The Maids in his hometown of Omaha, Nebraska. The Maids focused on bringing residential deep cleaning to everyone. With four-person cleaning teams and a recognizable yellow company car, Bishop’s business quickly went national as he began franchising his residential cleaning company one year later. Today, The Maids offers deep cleaning services to over 90 major U.S. and Canadian cities.
Efficient Approach Through Team Cleaning
Before starting The Maids, Bishop researched the cleaning process. Through time and motion studies, his research determined that the most efficient way to clean a home is through team cleaning. Bishop trained each member of his home cleaning company to clean with a system based on four primary functions:
Through this regimented home cleaning system, The Maids home cleaning teams were able to clean quickly and efficiently.
In 1995, The Maids became the first home cleaning business to clean for health. This was accomplished by using environmentally preferable cleaning products and a state-of-the-art back pack vacuum. The vacuum was developed especially for The Maids. This resulted in the development of our unique 22-Step Healthy Touch® Deep Cleaning System, which set new standards for quality deep cleaning and revolutionized the industry.
With over a quarter of a century of experience, The Maids continues to research the best ways to serve its customers. We continue to stay at the forefront of the home services industry and remain a model organization in the franchising world.
Since our founding in 1979 by Daniel J. Bishop, The Maids has grown to be one of the largest domestic cleaning companies throughout the U.S. and Canada. We are dedicated to providing you and your family with state-of-the-art home cleaning service options and continue to lead by example, leaving other cleaning companies scrambling to offer similar services.
Mr. Bishop founded The Maids International, Inc., on October 9, 1979. He was the President and Chief Executive Officer until 2010, and now is the Chairman of the Board. He served as a Director since the company's founding. In 1959, Mr. Bishop founded Bishop Building Services, Inc., located in Omaha, Nebraska and in 1970, he founded American Security Services, Inc., in Omaha, Nebraska. Mr. Bishop was a Charter Member of Building Services Contractors Association and served on the Board of Directors from 1969 to 1971, serving as an Executive Officer of the Association from 1972 to 1976, and as its President from 1976 to 1977. Mr. Bishop was previously a Director of the World Federation of Building Service Contractors representing the United States Building Services Contractors Association International and is a Certified Building Service Executive.
Colin Bishop began at The Maids alongside his father, with the development and testing of the very first franchise. As the operator of a successful The Maids franchise in Omaha, Neb., for 23 years, he brings a business-owner's perspective to his role. He has continued to build and grow the business over the past 30 years. As President and CEO, and a natural people-person, he drives execution of the vision and strategic plan. He oversees marketing, sales activities and events and plays a central role in franchise expansions, helping determined franchise partners build their business and realize their long-term goals. He maintains daily contact with franchise partners, and considers communication and corporate transparency essential to system success.
A pragmatic businessman with expertise in financial services, Dan Kirwan joined The Maids International in January 2001, and is now the Chief Operations Officer. He came to The Maids with over 15 years of experience in accounting, business development and banking. He is well-versed in and remains current within all areas of business strategy, technology and leadership. An avid reader and non-traditional thinker, his personal goal is to educate and challenge the organization and himself to continuously improve, grow the business and refine the operational model. His personal, one-on-one approach with franchise partners and corporate staff motivates and inspires the entire franchise system. Mr. Kirwan earned his Master's Degree in Business Administration and is a Certified Public Accountant and a Certified Management Accountant.
Paul Andersen brought a fresh perspective to the role of Chief Financial Officer when he joined the company in 2008. He oversees finance and accounting on the corporate level. Using a strong, yet personable leadership style, he assists franchise partners in analyzing their business results and meeting their personal and financial goals. In his information technology role he oversees enterprise initiatives and staff to ensure a high-level of data accuracy and operational efficiency. As a certified public accountant, Paul provides high-level financial leadership on an executive level, as well as best practices to reduce expenses and maximize profits. Mr. Andersen has a bachelor's degree from Creighton University. He is a member of the Nebraska Society of Public Accountants, serves on the Executive Advisory Council of the Accounting Department of Creighton University and is a Board Member of Cornhusker Motor Club Foundation.
Troy Florance joined The Maids as a business coach in 2006. He was later promoted to National Director of Franchise Operations, before being named Vice President of Operations in October 2010. In his role, Mr. Florance consults with assigned franchisees on a continuous basis to maintain and improve profitability, as well as oversee the company store locations. The vice president role elevated Mr. Florance to an executive level position, where he provides input and guidance on corporate management decisions.
Mr. Florance has 25 years of business, sales and marketing experience, previously holding senior management and executive level positions at Benefact, Express America Mortgage, First Data Resources and Oriental Trading. He has a bachelor's degree from Midland Lutheran College.
Ronn Cordova joined The Maids in 2011 and holds the role of Vice President of Franchise Development. He is a franchise industry veteran with more than 20 years experience and oversees all aspects of franchise development. Most recently, Mr. Cordova owned a franchise sales brokerage company, which handled multiple brands. Prior to that he served in executive roles for two national brands, taking both from inception to national prominence. Mr. Cordova's expertise and enthusiasm provides vision and direction for the continued growth of The Maids franchise system.
Amy Benedict joined The Maids International in 2004 as the Advertising and Public Relations Assistant and in 2005 was promoted to Public Relations and Corporate Communications Manager. In June 2009, she was promoted to Director of Marketing, overseeing marketing, advertising creative, interactive and digital media, communications and public relations on behalf of the franchise system. In December 2013, Ms. Benedict was promoted to Vice President of Customer Experience, overseeing marketing, sales and customer experience. This role holistically leads both customer acquisition and retention strategies for The Maids International and the franchise system. Ms. Benedict has a bachelor's degree in communications and earned a master's of business administration in 2013.
Ken Doty joined The Maids International in July 2013 as Vice President of Business Intelligence. He is experienced in business intelligence with over 20 years of experience in consulting and information technology. Mr. Doty’s specialties are working with small to medium size business improving business process flow, implementing software, overseeing project management and he has a keen intellect for strategic process and development. His professional career started as a consultant for Paragon in 1991 where he was responsible for selling, creating, implementing and supporting assessment and training for customer and hospitality organizations. He then operated Sirius Insites from 1999 to 2013, a business software consulting firm. In addition to operating Sirius Insites, Mr. Doty served as the Executive VP of Intelligence and Product Development with EC3H, Inc., from January 2011 to Sept 2012 and as the Director of Business for Central Data Storage from July 2012 to July 2013. Mr. Doty holds a bachelor’s degree from the University of Nebraska – Lincoln.
Ashley Williams joined The Maids International in 2012 as General Counsel. In her role, she is responsible for all legal and compliance matters pertaining to The Maids International, Inc., which include providing legal advice and strategy, as well as supporting day-to-day corporate compliance, initiatives and long-term strategy. Ms. Williams obtained her bachelor’s degree from Creighton University and her law degree and MBA from Drake University. She is a member of the Iowa State Bar Association, Nebraska State Bar Association, and the American Bar Association.
As a customer taking advantage of the leading cleaning services offered by The Maids, we want you to have the best possible customer experience every visit. We know our customers choose us to provide reliable house cleaning services, and we accomplish our goal in three ways. Contact us today for more information about our premium cleaning services.
The Three Ways We Provide Optimal, Reliable Home Cleaning