HOW IT WORKS

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The Maids | How It Works:
Hiring The Maids is as Easy as 1-2-3

The Best House Cleaning by The Maids

The Maids makes hiring a house cleaner as easy as picking up the phone and telling us what kind of cleaning help you need, but we understand that you may have some questions about the actual process. Read more to learn all about what The Maids can do for you!

Call us, we'll start with your address and zip code, so we know where we'll be cleaning. We’ll ask for your email address and phone number, so we can get in touch with you for any questions. Don’t worry; we won’t share your information with anyone.

The sales professional you’re speaking with will ask you to explain exactly what you need from a cleaning service. This chat will only take a few minutes and knowing these details will help us craft the perfect cleaning plan for your home. We’ll discuss topics like:

  • Square footage of your house
  • Number of rooms (bathrooms, bedrooms, offices, sun rooms, basements, etc.), along with stairwells and dens
  • Rooms that need cleaning (will we be tackling the entire house, or only the most used areas)
  • Type of flooring in your house (laminate, carpet, tile, wood)
  • Special surfaces that require unique attention (travertine, marble)
  • Overall condition of your home (how much dust is on surfaces, and is there soap scum, mold or mildew in your bathrooms)
  • Number of people and furry pets living in your house

Lastly, The Maids will tell you what you can expect from your upcoming house cleaning process, including:

  • The cleaning rate for your home
  • What to expect when the cleaning team from The Maids arrives
  • The cost of an ongoing cleaning service to help your home shine all the time—whether you want that service weekly, every-other-week, or monthly (choose the schedule that is right for you and your home)
  • Your appointment for your first cleaning, secured with a credit card

If you’re ready to get started, there are just three steps to follow!

Our Satisfaction Guarantee

When the cleaning team from The Maids arrives at your home, we’ll bring your abode up to our exacting standards. We provide a 100 percent guarantee on all our cleaning services, and solicit feedback and reviews from our customers to help us find better ways to assist you in cleaning house. If you’re not pleased with any area we’ve worked on, call us within 24 hours—we’ll re-clean it!

Cleaning for Health

We don’t consider your house completely clean until it’s been through our 22-Step Healthy Touch® Cleaning System. The teams from The Maids utilize a HEPA filtration vacuum system, which can capture up to 99 percent of bacteria, pollen, allergens, pet dander, and other pollutants that can slip into your house and make life difficult for those with allergies and asthma. Each visit improves the air quality of your home, ensuring you can breathe deeper and more comfortably.

Frequent questions

It is easier than you think

Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our cleaning service office.

We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids' team leader's job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.

There is no need to tip team members, they are paid employees of The Maids.

Find answers to the most often asked burning questions.

FAQ


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