Employees are the lifeblood of any company, playing a huge role in an organization’s success or failure. Experts with The Maids, the residential cleaning company that remains a model for the franchising industry, know that hiring the right people for the job is essential, especially for companies with a relatively small workforce. Following are some ideas to consider before you make your next hire.

Resumes are helpful, but remember what looks good on paper may not translate into reality. Likewise, a 20-minute interview may not give you a complete picture of the person. Contact references – and if you are able, other people who have worked alongside the candidate – to determine the personality, collaborative nature, and true skills the person possesses.

During the job interview, avoid asking “vague” or “trick” questions. And don’t do all the talking. Instead, discuss topics that will allow you to determine whether the candidate is smart, has a great work ethic, is a collaborator and is interested in the industry and growing with the company.  Look for foundation skills that can be rounded out with specific training. Don’t assume that because a candidate affirms his or her work experience that the statements are absolutely true; ask the person to provide examples of their talents. You might also ask “what if” questions to determine how the candidate would react to potential company scenarios or issues.

Determine whether the candidate will “fit” into the company culture. Does the person share the values of the company? For instance, would the candidate be able to follow a strict ethics policy? Does he or she play nice with others? Is the candidate ambitious?  While some traits are desirable in all your hires, don’t employ only one “type” of person. “Type A” personalities may be focused on current issues while a “creative” type might be thinking about long-term product evolution. Employ a variety of personality types for a well-rounded workforce. Hiring only one type will lead to conflict and in-fighting, which not only will reduce productivity, but can make the workplace intolerable.