Erica Gray, The Maids of Albany, Honored as Manager of the Year

Erica Gray was rewarded for her 12 years of diligent work at The Maids of Albany, NY, by recently being named Manager of the Year at The Maids annual Growth Summit in Omaha, Neb. Gray is also the general manager for The Maids franchise locations in Saratoga, Rochester and Syracuse, NY.

The Manager of the Year award recognizes a franchise manager who has gone above and beyond his or her job duties and stands out from the other managers of more than 170 franchise locations. Every year The Maids franchise owners from across the U.S. and Canada attend the national Growth Summit to participate in business sessions, share ideas with other franchisees, and recognize outstanding employees and franchise owners. Gray was nominated by franchisee Jim Harris, Jr., owner of The Maids of Albany, NY.

"I was completely honored to receive the award," Gray said. "It was such a great feeling, but so unexpected.”

Gray focuses on her strengths as a manager, which is building relationships and putting customers first. Staying positive is important to Gray, both personally and professionally. She stays calm in the face of challenges, and ensures staff see her as a positive role model.

“I listen to the staff’s concerns and I act as soon as I can when they encounter any issues. I’m on their team, and they know I’m in their shoes every day,” she said. “I know where they are coming from. And I try to make their job easier.”

The franchise is owned by Jim Harris, Jr., who is grateful to have Gray on his team.

"Erica is someone who I know I can always trust to do a great job," Harris said. "And no matter what, she always remains upbeat and has a wonderful attitude about everything. She is a great leader. She has innate business instincts and knows how to care for customers and staff."

For more information about The Maids of Albany, call the franchise at (518) 464-8963 or visit

About The Maids: Known for its patented 22-Step Healthy Touch® Deep Cleaning System, The Maids is the only franchised residential cleaning service to clean for health, combining environmentally preferable cleaning supplies with a methodical process and strict attention to detail to maintain the healthiest living environment possible for families. The Maids enjoys a 96 percent customer referral rate distinguishing them as the residential cleaning service of choice.