THE MAIDS CLEANING SERVICE NEWS
Jan Cerna, The Maids in Ft. Lauderdale, Honored as Manager of the Year
Jan Cerna was rewarded for his seven years of diligent work at The Maids in Ft. Lauderdale, by being named Manager of the Year at The Maids International’s annual Growth Summit in Omaha, Neb.
The Manager of the Year award recognizes a franchise manager who has gone above and beyond his or her job duties and stands out from the other managers of more than 170 franchise locations. Every year The Maids franchise owners from across the U.S. and Canada attend the national Growth Summit to participate in business sessions, share ideas with other franchisees, and recognize outstanding employees and franchise owners. Cerna was nominated by franchisee Al Madore, owner of The Maids in Ft. Lauderdale.
Cerna said he was extremely happy when he got the call he was being honored as Manager of the Year. “It was awesome. I’ve been with Al so many years and I work hard every day. I felt like my work was appreciated, and working hard pays off,” said Cerna.
Cerna understands the critical impacts employee relationships have on customer retention. Al and Jan have created an incredible office culture which is apparent with staff turnover well below the industry average. He has a quiet demeanor and leadership style, and is known for his courteous, respectful, fair, and professional manner. He fosters relationships at every opportunity with employees, as he knows they are key to customer satisfaction.
“My main goal is to make every customer happy. I work with the staff to make them feel good because if they feel good, it helps make customers happy.”
The franchise is owned by Al Madore, who is grateful to have Cerna on his team.
"Jan is someone who I know I can always trust to do a great job," Madore said. "He is in a unique position, having worked in every position in the business, to relate to all employees. He is a great leader and knows how to care for customers."
For more information about The Maids in Ft. Lauderdale, call the franchise at 954-796-7600 or visit www.maids.com.
About The Maids The only residential cleaning service endorsed by Mr. Clean, The Maids, the most trusted name in home cleaning and provides superior customer service with a premium clean for every customer. Using professional supplies and state-of-the-art equipment with a proprietary cleaning process, The Maids is the residential cleaning service of choice. Visit www.maids.com or call 1-800-The Maids (843-6243) to learn more.