Thirteen years ago I realized my dream of owning my own business. After 40 years of working, first as an Army Officer, and then within the corporate environment as VP of Logistics and Manufacturing, I felt it was time to build my vision of a perfect organization. My goal was to have the best customers, management, and employees, all working together to the mutual benefit of all.
I decided to buy a franchise of The Maids International, a company founded on and dedicated to the highest levels of quality and service at a fair price. I wanted to provide superior service in a competitive industry which I found in my due diligence to be mediocre or worse.
Indeed, I have built a company using my skills in organizational development, continuous improvement, and customer service. We have a great group of loyal customers who have stayed with us even through this terrible recession. We enjoy one of the highest customer retention rates in our industry in North America.
We have superior management in Jose Anchietta, the General Manager. He has been a vital part of this company since Day One. Jamie Llanito joined the company eight years ago as Customer Relations Manager and is critical to our flexibility and responsiveness to our customers’ varied and ever changing needs.
Hiring and training great employees has been challenging. In a high turnover industry, our culling has been rigorous. Our present staff is a group of hard working, conscientious, dedicated, cleaning professionals.
A very important trait we search for is love of cleaning. We look for that rare person who is simply a “clean freak”. They will like their job, enjoy making your home as clean as possible, and have an eye for detail.
Our employees average 4 years tenure and 42 years of age. We hire for attitude, maturity, skill, and reliability, not raw speed. When we find a really good person, we train, train, and then train again. Finally, we do everything we can to keep them! Then we train again.
We deeply believe good people are incredibly hard to find, so recruiting and screening takes significant amounts of our time, resources, and effort. We are a premium quality service business and the quality is delivered by our people.
Our Team Leaders are responsible for the team’s quality and efficiency. We hire experienced supervisors and then train them on everything else they need to know. Their primary duties are inspection and quality. Team Leaders are awarded incentives based primarily on the quality of their team’s work.
My goal has never been to be the biggest, without putting customer satisfaction first. I would, however, like to continue to grow the business in order to support my original goals.
Please help by recommending our service to others. Growth of our company will allow us to get even better and help to stamp out mediocrity to the benefit of all! We will be very grateful.
Howard Wagner
Owner